Open to opportunities

Sanjana Sanju

@sanjanasanju

Customer Care Assistant and HR support professional focused on excellent service, recruitment assistance, and efficient administrative operations.

India

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer service while supporting HR and administrative tasks like recruitment coordination, leave management, and document control, in a collaborative environment that values accuracy and continuous improvement.

I’m a hardworking customer care and HR support professional dedicated to giving every customer a positive, memorable experience. I bring strong customer service, multitasking, and time management to keep day-to-day work accurate and efficient.

In my HR Assistant Trainee role, I managed recruitment processes including posting job ads, screening applications, and coordinating interviews. I also contributed innovative ideas to enhance team performance and outcomes while supporting colleagues to maintain a collaborative environment.

I’ve also supported project work through digitalization and document control, along with team management, leave management, and performance appraisals. With training in payroll administration and Tally with GST, I aim to combine organized HR/admin support with reliable customer service.

Experience

Work history, roles, and key accomplishments

Customer Care Assistant

Malayala Manorama Pvt. Ltd

May 2025 - Aug 2025 (3 months)

Handled day-to-day customer care duties and provided customer support in person and by phone. Focused on delivering positive, memorable customer experiences.

Customer Service Multitasking Time Management Customer Support Face To Face Communication Phone Support

Customer Care Assistant

Malayalamanorama Pvt Ltd

May 2025 - Aug 2025 (3 months)

Completed day-to-day duties accurately and efficiently. Provided customer support in person and via phone to deliver positive customer experiences.

Customer Service Multitasking Time Management Phone Support

HR Assistant Trainee

Sanjana K S Niraala Management Consultancy (P) Ltd

Jan 2022 - Apr 2023 (1 year 3 months)

Supported recruitment processes by posting job ads, screening applications, and coordinating interviews. Contributed ideas to improve team performance and provided support to colleagues.

Recruitment Job Advertising Candidate Screening Interview Coordination Team Support Leave Management HR Policy Recruitment support Job Posting Customer Support Face To Face Communication Phone Support

Project Support Digitalization

Deshabhimani Malayalam Daily

Mar 2021 - Oct 2021 (7 months)

Provided project support for digitalization initiatives and maintained document control. Performed day-to-day duties and supported team management activities including leave management.

Digitalization Document Control Team Management Leave Management Project Support

Education

Degrees, certifications, and relevant coursework

School of Technology and Applied Science, Edappally

Bachelor of Science, Computer Science

2021 -

Completed studies related to payroll administration and performance appraisals as part of a Bachelor of Science in Computer Science starting in 03/2021.