Open to opportunities

Aishwarya VASUDEVAN IYER

@aishwaryavasudevaniy

Message

Dynamic HR professional with experience in operations and customer service.

India

Message

What I'm looking for

I am looking for a challenging role in HR operations that fosters growth and innovation.

I am a dynamic HR professional with over 6 years of experience in HR operations, payroll, and customer service. My journey began with a strong educational foundation, including a Professional certification in HR management and Analytics from IIM Kozhikode, and a PGD in Human Resource and Office Administration from Tata Institute of Social Sciences. I have honed my skills in various roles, from being a Front Office Executive to a Crew Administrator, where I managed onboarding, compliance, and logistics for crews in oil rigs.

Throughout my career, I have demonstrated my ability to adapt quickly to new challenges and environments. My experience as a Human Resource Intern allowed me to delve deep into employee data management and payroll processing, where I successfully collaborated with various teams to streamline operations. I pride myself on my effective communication skills and my commitment to professional growth, always seeking opportunities to enhance my knowledge and contribute positively to my organization.

Experience

Work history, roles, and key accomplishments

Current

Front Office Executive

Current

Indiqube

Nov 2024 - Present (7 months)

Managed reception area, greeted visitors, handled appointments, and maintained event tracking. Oversaw gym and recreation room management, addressed employee complaints, and prepared weekly presentations on housekeeping activities.

Event Coordination Excel Presentation Skills

Crew Administrator

Kolt Oilfield Services

Mar 2024 - Oct 2024 (7 months)

Handled onboarding and documentation for oil rig crews, managed crew changes, accommodation, and transportation. Ensured compliance and managed expenses and timesheets for crews across various rigs.

Onboarding Compliance Management Logistics

Human Resource Intern

Crompton Greaves

Sep 2023 - Nov 2023 (2 months)

Collected and processed PF data, created employee codes in SuccessFactors, handled leave and exit queries, and managed payroll data sharing with HRBP and finance teams.

PF Data Processing SuccessFactors Payroll Management Employee Queries Data Validation

Senior Executive

Lumina Datamatics

Apr 2021 - Apr 2023 (2 years)

Provided B2B support to suppliers and distributors, managed communications regarding late shipments, and resolved vendor issues related to orders.

B2B Support Supplier Communication Order Management Problem Solving Customer Service

Insurance Executive

Capita India Private Limited

Sep 2017 - May 2019 (1 year 8 months)

Provided customer service to policyholders and financial advisors, processed requests, updated time trackers, and escalated issues to management.

Customer Service Time Management Customer Escalation Communication Skills

Management Trainee

Black Turtle

Oct 2016 - Feb 2017 (4 months)

Engaged in recruitment processes including sourcing, screening, and scheduling interviews. Maintained candidate tracking sheets and managed end-to-end recruitment.

Recruitment Database Management Communication

Back Office Associate

WNS Global Services

Jul 2014 - Feb 2016 (1 year 7 months)

Resolved customer queries and complaints for UK customers via email, processed refunds, and ensured customer satisfaction.

Customer Support Communication

Technical Support Associate

Sutherland Global Services

Jan 2013 - Oct 2013 (9 months)

Provided technical support for US customers through chat, resolving issues related to TV, internet, and phone services.

Technical Support Customer Service Chat Support Problem Solving

Education

Degrees, certifications, and relevant coursework

Tata Institute of Social Sciences

Post Graduate Diploma, Human Resource and Office Administration

2015 - 2017

Pursued a Post Graduate Diploma in Human Resource and Office Administration, focusing on HR practices, office management, and organizational behavior.