@sumanachinnibilli
Customer support and case investigation at Genpact, where I documented customer cases and supported issue resolution and escalations.
IndiaAt Genpact, I handled customer cases and queries under established process and compliance guidelines. I investigated reported issues, documented case details in CRM tools, and supported resolution or escalation within defined SLA timelines.
As an HR Intern at Coromandel International, I supported recruitment coordination, onboarding, and employee records. At Nilkamal Ltd, I assisted customers with product information and maintained inventory and customer records.
Work history, roles, and key accomplishments
Handled customer cases and queries in line with process guidelines, investigated issues, and maintained accurate case documentation. Coordinated with internal teams to ensure timely resolution and SLA compliance.
Nilkamal Ltd
Jun 2024 - Aug 2024 (2 months)
Assisted customers with product information and queries, maintained inventory and customer databases, and supported day-to-day sales operations.
Coromandel International
Jun 2023 - Aug 2023 (2 months)
Supported recruitment coordination, including resume screening, interview scheduling, and candidate communication. Assisted with onboarding activities and maintained employee documentation.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2022 - 2025
Grade: 6.8
Bachelor of Business Administration (BBA) from ICFAI Business School, Hyderabad, with a CGPA of 6.8.
Intermediate, General Studies
Grade: 6.5
Intermediate (CBSE) from Shuba Niketan CBSE School, Kakinada, with a CGPA of 6.5.
10th Grade, General Studies
Grade: 8.2
10th Grade from Ashram Public School, Kakinada, with a CGPA of 8.2.
Entrepreneurship Startup Course, Entrepreneurship
Completed an Entrepreneurship Startup Course offered by Startup India.
Digital Marketing, Digital Marketing
Completed a Digital Marketing certification from MyCaptain.
Event Management, Event Management
Completed an Event Management certification from MyCaptain.
Software and tools used professionally
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