SANJANA NAIR
@sanjananair2
I coordinate client operations, ticket workflows, reporting, and website content updates.
IndiaWhat I'm looking for
I'm currently managing end-to-end client mailbox operations at DynPro India, coordinating with business units and stakeholders to deliver accurate, SLA-driven responses.
I maintain client-interaction data for monthly reporting and quality checks, track ticket lifecycles, and coordinate approval workflows for client website content updates. I also identify recurring queries and communication gaps to support process improvements and reduce repeat escalations.
Previously, I moderated social media content at Accenture against community standards and supported customer service operations at Teleperformance through calls, chats, and accurate customer-data management. I'm building on this foundation through Business Analytics with Excel training, alongside Excel, Power BI, SQL basics, documentation, and stakeholder coordination.
Experience
Work history, roles, and key accomplishments
Client Operations & Data Coordinator
DynPro India Pvt. Ltd.
May 2023 - Present (3 years 4 months)
Managed end-to-end client mailbox operations, coordinated with internal business units, and delivered timely responses within SLAs. Maintained centralized databases, tracked support tickets, and coordinated website content updates.
Reviewed and moderated social media content against community standards and compliance protocols, consistently meeting daily quality and volume targets. Applied escalation protocols to maintain platform safety.
Handled daily customer calls and chats, resolving queries accurately within defined turnaround times. Maintained customer data in internal systems and supported team performance during live calls.
Education
Degrees, certifications, and relevant coursework
Devi Ahilya Vishwa Vidyalaya
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce in Commerce from Devi Ahilya Vishwa Vidyalaya, Indore in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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