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Jury Konwar

@jurykonwar

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Client Operations Analyst at LSEG resolving critical client escalations and supporting high-priority clients.

India

Message

At LSEG, I manage end-to-end client support, resolve queries within SLA timelines, and handle critical escalations for high-priority clients. I coordinate with internal teams to maintain service continuity and contribute to process enhancements.

Previously, I supported operations at Accenture and client operations at Thomson Reuters, investigating exceptions and data discrepancies, monitoring service levels, and preparing reports. I received the Hall of Fame Award at LSEG, the Certificate of Excellence at Accenture, and the Star Performer Award at Thomson Reuters.

Experience

Work history, roles, and key accomplishments

Current

Senior Content Analyst

Current

LSEG

Sep 2021 - Present (5 years 1 month)

Manage end-to-end client support activities and resolve customer queries within defined SLA timelines. Handle critical escalations and provide white-glove support to high-priority clients.

client support Escalation Management SLA Management Operational documentation Process Improvement Salesforce Excel

Transaction Processing Associate

Accenture

Jun 2019 - Sep 2021 (2 years 3 months)

Supported high-volume operational processes with strong accuracy, quality, and turnaround-time discipline. Investigated process exceptions and coordinated resolutions with cross-functional stakeholders.

Operations Support Data Management SLA Monitoring Process Improvement Mentorship

Content Analyst

Thomson Reuters

May 2016 - Jun 2019 (3 years 1 month)

Supported clients through query handling, issue investigation, and timely communication. Monitored data quality and coordinated with stakeholders to resolve data discrepancies.

client support Query Resolution Data Quality Reporting Stakeholder Coordination