Tanusha Mary
@tanushamary
Business operations professional specializing in inbound client management and audit-ready data integrity.
IndiaWhat I'm looking for
I’m a detail-oriented Business Operations professional with a proven track record in inbound client management, information verification, and data integrity workflows. I manage high-volume client requirements while maintaining strict internal KPIs and ensuring complete adherence to SLAs and operational guidelines.
At Accenture Solutions, I’ve kept documentation audit-ready and ensured high data accuracy across tracking databases and CRM records, using tools like Kryon, Info Manager, and Agent Assistant to reduce turnaround times. I also bring analytical strengths through needs-gap and root-cause analyses, plus proven performance through a zero-defect record across 50+ daily operational client touchpoints.
Experience
Work history, roles, and key accomplishments
Managed high-volume inbound client communications and ensured compliance with operational guidelines, maintaining audit-ready documentation and high data accuracy across tracking databases and CRM records. Applied automated tools and performed needs-gap/root-cause analysis to resolve edge cases and supported a zero-defect record across 50+ daily operational touchpoints.
Marketing Operations Intern
More Retail Private Limited
Jan 2025 - May 2025 (4 months)
Verified and reconciled large-scale CRM databases to purify data pipelines and mitigate duplication risks. Conducted market/competitor research, built 100+ validated targeted corporate profiles, and produced analytical reports and data visualizations for performance tracking.
Education
Degrees, certifications, and relevant coursework
St. Francis College, Bengaluru
Bachelor of Business Administration (BBA), Business Administration
2022 - 2025
Grade: 8.14/10 (CGPA)
Activities and societies: President, AICUF Student Federation; placed 6th nationwide in Smart India Hackathon (SIH).
Earned a Bachelor of Business Administration (BBA) at St. Francis College, Bengaluru, achieving a cumulative CGPA of 8.14/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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