At Accenture on the NESO Project, I process customer offer requests from intake through stakeholder review and delivery. I manage document creation and approvals, and resolve Salesforce requests by checking customer details and updating records.
I built an automated mailbox-to-Excel workflow that reduced a manual process from more than 3 days to within one day. I also train team members on operational processes and documentation standards, and resolved a stalled novation request before training the team on the process.
