I've provided first-line IT support at Sovereign Life Group and Age Partnership, resolving technical incidents and service requests across Windows, Microsoft 365, hardware, software, user access, and connectivity.
I administer accounts and licences through Active Directory, Entra ID, and the Microsoft 365 Admin Centre, while supporting Intune-managed devices, SCCM, Cisco Duo MFA, VPN access, Apple Business Manager, and iPhone/iPad devices. I use Jira to manage tickets and Bomgar to troubleshoot remotely.
Previously, as the primary on-site IT Technician Apprentice at Brackenhill Primary School, I supported staff with devices, printers, software, accounts, and basic DNS connectivity issues. I enjoy delivering clear, user-focused support for both technical and non-technical colleagues.
