Malachi Ueta
@malachiueta
I deliver secure Tier 1 and Tier 2 IT support for enterprise users and systems.
ZimbabweWhat I'm looking for
At Midland States Bank, I provide Tier 1 and Tier 2 technical support for more than 900 remote and onsite employees, maintaining a 98% satisfaction rating.
I diagnose hardware, software, networking, VPN, and operating system issues while supporting enterprise systems including Active Directory, Microsoft Entra, Intune, ServiceNow, and Salesforce.
Previously at XPO Logistics, I managed identity and access requests, administered Active Directory accounts and memberships, and maintained security and compliance requirements. I'm also building my cybersecurity knowledge through home lab projects and CompTIA Security+ and CCNA preparation.
Experience
Work history, roles, and key accomplishments
Service Center Engineer
Midland States Bank
Jan 2021 - Jan 2026 (5 years)
Provided Tier 1 and Tier 2 technical support for over 900 employees, both remote and onsite. Diagnosed and resolved hardware, software, networking VPN, and OS tickets with a 98% satisfaction rating.
Education
Degrees, certifications, and relevant coursework
Joliet Junior College
Associate of Science, Computer Science
Associate degree in Computer Science from Joliet Junior College, completed in June 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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