Johan Andreassen

At Education Update International, I lead technical support operations across hardware, software, Microsoft 365, endpoints, and network issues. I automated user onboarding and device configuration with PowerShell, Microsoft Intune, and Windows Autopilot, reducing setup time by 70%.

Previously at Real Impact, I administered Azure AD, SharePoint, and user lifecycles for 250+ users across multiple client environments. I investigated Defender and Cisco endpoint security threats, managed patching and conditional access, and built integrations with IFTTT and Zapier.

At Trinidad Benham, I provided Tier II desktop support across multiple locations and resolved hardware, software, network, printer, VoIP, WAN, and remote-site connectivity issues. My PowerShell scripts reduced Level 1 ticket time by 20%, while infrastructure troubleshooting reduced system outages by 25%.

I'm driven by practical troubleshooting, secure device management, automation, clear documentation, and exceptional customer service. I bring hands-on experience repairing desktops, laptops, mobile devices, printers, conference-room AV systems, and Wi-Fi issues.