Justin Van Wyk

I’m a highly skilled IT Support Specialist with over 8 years of experience delivering end-to-end technical support across desktops, infrastructure, and cloud environments. I focus on advanced issue resolution while keeping things fast, accurate, and user-friendly.

I’ve supported both end-users and enterprise systems—logging, resolving, and escalating complex incidents to maintain clear communication and strong first-call resolution. I enjoy mentoring junior teams, documenting solutions, and contributing to knowledge base articles.

In my current role as a second- & third-line remote desktop analyst, I act as the escalation point for complex technical incidents. I troubleshoot infrastructure, networking, and cloud-related issues using Windows 10/11 administration, Active Directory and identity support, Microsoft 365, and Azure services.

I’m certified in CompTIA A+, Security+, Nexthink, and SCCM Configuration Management. My approach blends root cause analysis with long-term fixes—using tools like SCCM/Intune and PowerShell scripting to automate and improve recurring problem remediation.