Mitchell Conley
@mitchellconley
I resolve enterprise end-user, account access, and technical support issues across service desk environments.
ZimbabweWhat I'm looking for
I've supported enterprise employees at Bureau Veritas and Humana through phone, email, remote, and ticket-based IT support, resolving account, access, endpoint, and connectivity issues.
Across 15+ years, I've administered Active Directory and Microsoft Entra ID/Azure AD accounts, handled password resets, permissions, MFA, and access troubleshooting, and maintained clear incident documentation. I balance high-priority and executive support requests with established security procedures, SLAs, escalation workflows, and collaboration with Tier 2 and Tier 3 teams.
Experience
Work history, roles, and key accomplishments
IT Support Manager
Bureau Veritas
Jan 2019 - Dec 2024 (5 years 11 months)
Provided Tier 1, Tier 2, and advanced technical support to office-based and remote employees through phone, email, remote support, and ticket-based workflows. Administered Active Directory and supported Microsoft Entra ID/Azure AD, including user accounts, permissions, password resets, MFA, access troubleshooting, and account lifecycle activities.
Education
Degrees, certifications, and relevant coursework
Western High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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