Open to opportunities

Sangeetha Poojary

@sangeethapoojary

Message

Assistant Manager in financial crime, specializing in KYC/AML, chargebacks, and fraud prevention.

India

Message

What I'm looking for

I seek roles focused on financial crime operations—KYC/AML, fraud, chargebacks—where I can lead teams, improve processes, and ensure regulatory compliance.

I am an Assistant Manager with 12+ years of progressive experience in financial services, focused on KYC/AML compliance, credit risk investigations, chargeback management, and fraud prevention under Visa and Mastercard frameworks.

I have led and scaled teams (20+ to 50+ FTEs), built a chargeback centre of excellence, and implemented process improvements that raised dispute recovery by 15% and reduced handling errors by 20%.

My strengths include regulatory reporting, audit readiness, quality assurance, and stakeholder communication; I have consistently delivered >98% quality scores and developed tracking and audit tools to improve visibility.

I mentor and coach teams, lead change management and SOP rollouts, and collaborate with analytics to monitor volume, quality, SLA adherence, and dispute win rates—ensuring operational excellence and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Accenture

Jul 2022 - Present (3 years 2 months)

Lead a team of 20+ FTEs managing end-to-end KYC reviews, fraud detection, and credit risk investigations; improved dispute recovery rate by 15% through root-cause analysis and training. Implemented fraud monitoring protocols and coordinated KYC remediation to ensure regulatory compliance under client frameworks.

KYC Fraud Detection Transaction Monitoring SOPs Risk Assessment

Assistant Manager

Concentrix

Mar 2019 - Jun 2022 (3 years 3 months)

Led a 50+ FTE team handling end-to-end chargeback lifecycle and representments/arbitrations under Visa/Mastercard, reducing dispute handling errors by 20% via updated SOPs and training. Ensured regulatory compliance and accurate ledger reconciliation while improving client satisfaction.

Chargebacks Representments Transaction Monitoring Fraud Investigation GL Reconciliation SOP Development Training Regulatory Reporting Representment

Process Specialist

Infosys

Nov 2012 - Mar 2019 (6 years 4 months)

Spearheaded quality reviews and audit compliance across fraud prevention, dispute handling, and transaction risk monitoring; served as SME for chargebacks and fraud investigations and supported dashboarding and reconciliations to improve SLA and quality metrics.