Abhay User
@abhayuser9
Credit Fraud Analyst at Bank of America who investigated card disputes and assessed financial liability under FCBA guidelines.
IndiaWhat I'm looking for
At BANK OF AMERICA, I investigated credit card fraud claims and transaction disputes by reviewing account histories and supporting documents. I assessed financial liability and evaluated evidence under internal policies and Fair Credit Billing Act guidelines.
At IMS Group, I verified healthcare credentialing documents and maintained digital records using internal systems and web-based verification portals. I tracked pending cases and escalated records needing further review.
At TATA CONSULTANCY SERVICES (TCS), I supported Comcast billing operations and reporting, and NielsenIQ market data validation. I verified invoices, prepared reports, and checked market data against client rules and source records.
Experience
Work history, roles, and key accomplishments
Investigated credit card fraud claims and transaction disputes, reviewed transaction histories and account details, and assessed financial liability. Maintained case records using VROL, LexisNexis, and Nexis/Nexis+ while ensuring compliance with FCBA guidelines.
Credential Associate
IMS Group
Aug 2025 - Dec 2025 (4 months)
Verified 170+ healthcare credentialing documents daily, cross-checked for discrepancies, and maintained digital records. Coordinated with internal teams to support quality assurance and compliance.
Supported international client operations for Comcast and NielsenIQ, handling billing documentation, reporting, market data validation, and quality checks while meeting SLAs.
Education
Degrees, certifications, and relevant coursework
Gujarat University
Master of Commerce, Commerce
2020 - 2022
Pursued a Master of Commerce degree from Gujarat University, Ahmedabad, from 2020 to 2022.
Gujarat University
Bachelor of Commerce, Commerce
2017 - 2020
Completed a Bachelor of Commerce degree from Gujarat University, Ahmedabad, from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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