Open to opportunities

Shubham Mehra

@shubhammehra

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Senior Transaction Monitoring Analyst focused on fraud prevention and compliance.

India

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What I'm looking for

I seek roles focused on fraud prevention, transaction monitoring, and compliance within collaborative teams that value process improvement and career growth.

I am a dedicated Transaction Monitoring Analyst with over five years of experience across finance, retail, and payroll sectors, focused on regulatory compliance, fraud detection, and exceptional client service.

I have led training programs, authored SOPs, and implemented process improvements that reduced fraud incidents, sped up compliance reviews, and increased team capacity and performance.

My achievements include identifying irregular refund patterns that prevented over $25,000 in potential fraud, mitigating high-risk billing disputes with a 98% resolution rate, and building AML/fraud dashboards using Power BI to accelerate investigations.

Experience

Work history, roles, and key accomplishments

Current

Sr. Client Servicing Coordinator

Current

BizBox Publishing Pvt. Ltd.

Jan 2025 - Present (9 months)

Reviewed and audited 400+ payment transactions monthly, identifying 40+ irregular refund patterns and preventing over $25,000 in potential fraud; led escalations resolving 100+ billing conflicts with a 98% recovery rate and authored SOPs that reduced compliance review time by 40%.

Transaction Monitoring Fraud Detection SOP Development Dispute Resolution Risk Communication Training

Support Specialist - Chargebacks

Revolut

Nov 2023 - Aug 2024 (9 months)

Investigated chargebacks and card payment issues, reducing fraud incidents by 10% while achieving a 95% customer satisfaction rate; conducted training that improved productivity by 15% and coordinated cross-functionally to enhance response times by 5%.

Chargebacks Fraud Investigation Card Payment Customer Support Training Development Risk Assessment Cross Functional Collaboration

L2 Associate

Amazon

Aug 2019 - Nov 2023 (4 years 3 months)

Performed transaction monitoring and KYC verification to ensure compliance, implemented workflow optimizations that improved team performance by 20%, and maintained SLA/ticketing metrics to enhance customer satisfaction.

Transaction Monitoring KYC & Compliance Ticketing Systems Process Optimization SLA Management Root Cause Analysis Customer Support

Sr. Associate

Jabong

May 2017 - Jul 2019 (2 years 2 months)

Owned end-to-end resolution of escalated retail cases, coordinated cross-functional triage to remove blockers, and executed root-cause analysis translating defects into JIRA tickets to improve operational accuracy and SLA adherence.

Escalation Management Retail Operations Root Cause Analysis Jira Customer Satisfaction