At American Express, I review and investigate disputed credit card transactions for US customers and merchants, gathering information to support fair and accurate resolution.
I work with cardholders and merchants to validate transaction authenticity and investigate potentially fraudulent or unauthorized activity. I also review accounts for fraud indicators and assess cases against applicable guidelines, regulatory requirements, and internal policies.
At WNS, I supported AML/CTF operations for Payoneer, monitoring transactions and reviewing potentially suspicious activity involving businesses and individuals. I also conducted enhanced due diligence reviews to support risk assessment and compliance.
Earlier, I supported AML/CTF operations for Revolut at TaskUs and banking and financial services operations for Westpac at Genpact. My work included KYC document verification, transaction monitoring, and reviewing customer activity and risk indicators.
