Sachin SAINI
@sachinsaini3
Assistant Manager in fraud operations and financial crime QA, leading AML/SAR and transaction monitoring excellence.
IndiaWhat I'm looking for
I’m an Assistant Manager focused on fraud operations, financial crime, and quality assurance across Tier 1 and 2 defense levels. I bring 13+ years of experience in AML, KYC, SAR, sanction screening, and transaction monitoring, with a strong emphasis on regulatory compliance.
In my current role, I lead a team of 40+ agents handling credit card fraud investigations and transaction monitoring. I drive SLA adherence, quality benchmarks, and customer satisfaction, while improving outcomes—boosting quality scores by 15% and keeping shrinkage below 8%.
Previously at Genpact, I supported an Australian Bank with unusual matter reporting, sanctions risk, and quality assurance/enablement. I managed AML/KYC/sanctions operations covering SAR, Adverse Media, PEP, CTF, FOT, CSE, SWIFT payments, ECDD, CDD, and TM, maintaining above-98% quality through peer reviews and decision-focused feedback.
I also developed and implemented financial crime compliance policy and standards, and earlier built fraud detection expertise at Bank of America by analyzing transactional and demographic patterns to prevent losses. I’m known for coaching, escalation ownership for high-severity cases, and continuous process improvement—helping teams reduce risk through better controls and stronger data-driven investigations.
Experience
Work history, roles, and key accomplishments
Assistant Manager
WNS Global Services
Oct 2025 - Present (9 months)
Led a 40+ agent team handling credit card fraud investigations and transaction monitoring, driving SLA adherence, quality, and customer satisfaction. Improved quality scores by 15%, kept shrinkage below 8%, and served as escalation SPOC for high-severity cases to ensure TAT compliance.
Supported an Australian bank with unusual matter reporting, quality assurance, and sanctions risk, overseeing alert assignments for 35+ team members. Maintained above-98% quality via tier 1/2 QA, improved risk mitigation by 20%, and increased case resolution efficiency by 15%.
Senior Domain Specialist
Incedo Inc.
Oct 2018 - Mar 2022 (3 years 5 months)
Managed operations for US client asset management support and led team delivery against service levels. Conducted cash, trade, and positions reconciliations, produced team performance reports, and trained junior analysts in custodians and portfolio management.
Performed 24x7 fraud detection for image ATM deposit review, new account risk review, and card-related reviews for US clients. Reduced fraudulent transactions by 30% and conducted financial crime investigations in line with regulatory compliance while coordinating with law enforcement and regulators.
Supported Cop Super Australian client fund banking operations, maintaining records and supporting payment and verification. Handled customer queries related to funds, managed amendments, and ensured accurate documentation and verification.
Education
Degrees, certifications, and relevant coursework
Shri Venkateshwara University
Master of Business Administration (MBA), Finance
2020 - 2022
Earned an MBA in Finance from Shri Venkateshwara University (Jan 2020–Dec 2022).
Lucknow University
Bachelor of Laws (LLB), Criminology
2011 - 2014
Earned an LLB in Criminology from Lucknow University (Jan 2011–Dec 2014).
Lucknow University
Bachelor of Commerce, Commerce
2008 - 2011
Earned a B.Com (Bachelor of Commerce) from Lucknow University (Jan 2008–Dec 2011).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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