Open to opportunities

Amol Patil

@amolpatil

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Experienced banking professional specializing in chargeback operations and fraud prevention.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and challenges in risk management and compliance.

I am a result-oriented professional with nearly 12 years of experience in Credit Operations and Financial Services. My expertise lies in optimizing payment processes, leading chargeback operations, and implementing effective fraud prevention strategies. I have a proven track record of leading teams, developing strategic plans, and driving business growth while ensuring compliance with regulatory standards.

In my most recent role as a Cash & Trade Proc Intmd Analyst (Manager – C11) at Citicorp Services India Ltd, I generated customized transaction service reports, monitored compliance with audit policies, and provided strategic recommendations based on in-depth analysis. My leadership skills have enabled me to coordinate team efforts effectively, ensuring operational efficiency and workflow. I take pride in my ability to enhance processes related to fraud prevention and transaction management, contributing significantly to my department's goals.

Experience

Work history, roles, and key accomplishments

Cash & Trade Proc Intmd Analyst

Citicorp Services India Ltd

Jul 2020 - Jul 2023 (3 years)

Led chargeback operations and optimized payment processes while ensuring compliance with regulatory standards. Managed transaction monitoring, dispute resolution, and KYC verification. Provided strategic recommendations and training to enhance operational efficiency and customer satisfaction.

Chargeback Processes Fraud Prevention KYC Regulatory Compliance Data Analysis Dispute Resolution Transaction Monitoring Risk Management Regulatory Reporting Onboarding

Senior Processing Specialist

First Data

Oct 2011 - Jul 2018 (6 years 9 months)

Managed chargeback disputes and ensured compliance with VISA and MASTERCARD guidelines. Assisted in quality assurance and improvement plans while providing training and mentoring to new employees. Contributed to ISO certification efforts and maintained high customer satisfaction.

Chargebacks Quality Assurance Customer Satisfaction Data Analysis Training Regulatory Compliance Process Improvement Fraud Detection

Client Interaction Executive

Reliance Info streams

Nov 2008 - Oct 2011 (2 years 11 months)

Provided product information and resolved customer complaints for clients in the US, UK, and Canada. Ensured high-quality service and customer satisfaction by addressing escalated issues and coordinating team activities.

Customer Service Problem Solving Team Coordination Communication Skills