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Amol Patil

@amolpatil

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Experienced banking professional specializing in chargeback operations and fraud prevention.

India

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What I'm looking for

“I am looking for a senior role in Payments, Banking Operations, Fraud Risk, AML/KYC, Financial Crime, Client Onboarding, or Quality Assurance where I can leverage my experience to improve processes, strengthen controls, manage risk, and deliver business results.”

I am a result-oriented professional with nearly 12 years of experience in Credit Operations and Financial Services. My expertise lies in optimizing payment processes, leading chargeback operations, and implementing effective fraud prevention strategies. I have a proven track record of leading teams, developing strategic plans, and driving business growth while ensuring compliance with regulatory standards.

In my most recent role as a Cash & Trade Proc Intmd Analyst (Manager – C11) at Citicorp Services India Ltd, I generated customized transaction service reports, monitored compliance with audit policies, and provided strategic recommendations based on in-depth analysis. My leadership skills have enabled me to coordinate team efforts effectively, ensuring operational efficiency and workflow. I take pride in my ability to enhance processes related to fraud prevention and transaction management, contributing significantly to my department's goals.

Experience

Work history, roles, and key accomplishments

Cash & Trade Proc Intmd Analyst

Citicorp Services India Ltd

Jul 2020 - Mar 2026 (5 years 8 months)

Managed end-to-end VISA/Mastercard chargeback disputes, KYC/AML compliance, KYC verification and Merchant Onboarding. Conducted MCA and GRC/ARCM risk assessments, prepared QMR, QOC and RBA regulatory reports, led teams, resolved complex escalations, strengthened fraud controls, and drove process improvements and compliance.

Chargeback Processes Fraud Prevention KYC Regulatory Compliance Data Analysis Dispute Resolution Transaction Monitoring Risk Management Regulatory Reporting Onboarding KYC AML Processes

Senior Processing Specialist

First Data

Oct 2011 - Jul 2020 (8 years 9 months)

Managed high-volume VISA/Mastercard chargeback disputes, merchant onboarding, payment processing and client support. Handled escalated queries, transaction management and dispute tracking using Omni Pay, Visa Online, Mastercom Pro and CRM. Led teams, conducted quality audits, developed SOPs, supported ISO compliance, and drove fraud prevention, process improvements and operational accuracy.