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@amolpatil
Experienced banking professional specializing in chargeback operations and fraud prevention.
I am a result-oriented professional with nearly 12 years of experience in Credit Operations and Financial Services. My expertise lies in optimizing payment processes, leading chargeback operations, and implementing effective fraud prevention strategies. I have a proven track record of leading teams, developing strategic plans, and driving business growth while ensuring compliance with regulatory standards.
In my most recent role as a Cash & Trade Proc Intmd Analyst (Manager – C11) at Citicorp Services India Ltd, I generated customized transaction service reports, monitored compliance with audit policies, and provided strategic recommendations based on in-depth analysis. My leadership skills have enabled me to coordinate team efforts effectively, ensuring operational efficiency and workflow. I take pride in my ability to enhance processes related to fraud prevention and transaction management, contributing significantly to my department's goals.
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Work history, roles, and key accomplishments
Citicorp Services India Ltd
Jul 2020 - Jul 2023 (3 years)
Generated custom transaction reports, resolved service issues, ensured audit compliance, led KYC/onboarding, submitted QMR/QOC, handled RBA reports, trained new staff, improved processes, performed MCA for GRC, supported chargeback reconciliation, and collaborated cross-functionally for operational efficiency.
First Data
Oct 2011 - Jul 2020 (8 years 9 months)
Managed chargeback disputes and ensured compliance with VISA and MASTERCARD guidelines. Assisted in quality assurance and improvement plans while providing training and mentoring to new employees. Contributed to ISO certification efforts and maintained high customer satisfaction.
Reliance Info streams
Nov 2008 - Oct 2011 (2 years 11 months)
Provided product information and resolved customer complaints for clients in the US, UK, and Canada. Ensured high-quality service and customer satisfaction by addressing escalated issues and coordinating team activities.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
2004 - 2007
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