Open to opportunities

Sandy Riachy

@sandyriachy

Customer-focused claims specialist and sports management graduate delivering efficient problem-solving and strong relationship building.

United States

Message

What I'm looking for

I seek roles leveraging claims/subrogation expertise and customer-facing leadership in a collaborative environment that values growth, impact, and community involvement.

I am a customer-focused claims and subrogation specialist with a Bachelor of Science in Sports Management and a Business Management minor. I bring experience in insurance claims, subrogation collections, claim servicing, and leadership roles in retail and event operations, consistently delivering strong communication, integrity, and efficient problem resolution.

I have a history of volunteer coaching and youth program leadership, CPR training, and demonstrated success managing teams, handling financial responsibilities, and driving client engagement across roles at Progressive, Encompass Insurance, and in retail and stadium environments.

Experience

Work history, roles, and key accomplishments

Current

Subrogation Specialist

Current

Progressive Insurance

Jan 2022 - Present (3 years 8 months)

Review paid claims to identify legal liability and pursue, negotiate, and settle subrogation collections while communicating with adjusters, attorneys, and internal departments to recover losses.

Negotiation Legal Research Insurance Adjusting Claims Management

Claim Service Adjuster

Encompass Insurance

Jan 2019 - Dec 2021 (2 years 11 months)

Assessed auto damage, coordinated with policyholders, repair shops, and police to determine liability, and managed rentals and estimate approvals while delivering superior customer service.

Damage Assessment Customer Service Policy Administration Claims Systems

Assistant General Manager

Jamba Juice

Aug 2015 - Jan 2019 (3 years 5 months)

Managed hiring and training, supervised inventory and personnel, and improved sales and operational efficiency while handling cash management and safe procedures.

Team Leadership Training Inventory Management Customer Service Scheduling Loss Prevention

Event Ambassador

Avaya Stadium

Apr 2018 - Nov 2018 (7 months)

Served as primary fan contact on game days, assisted with crowd control, resolved situational issues, and delivered exceptional customer service to enhance event experience.

Customer Service event support Situational Awareness Communication Team Coordination

Blog Curator

Leads Ngin

Apr 2018 - Jun 2018 (2 months)

Edited and published client blogs on WordPress, added images and backlinks, and promoted content via client social media to increase consumer traffic and engagement.

Content Editing WordPress SEO Client Communication Content Publishing

Concessions Supervisor

Delaware North and Aramark

Feb 2017 - Apr 2018 (1 year 2 months)

Supervised concessions staff, delegated tasks, maintained inventory accuracy, handled deposits and registers, and ensured a clean and safe customer service environment.

Team Supervision Inventory Control Customer Service Delegators Food Service Operations

Assistant Cheer Coach

Millennium High School

Aug 2017 - Dec 2017 (4 months)

Coached grades 9–12 cheer team, supervised events and competitions, supported head coach, and communicated with athletes and parents to ensure performance and safety.

Coaching Team Supervision Event Coordination Youth Development