Jessie Knecht
@jessieknecht
I’m an insurance and customer service professional who improves claims outcomes through clear, remote-ready support.
United StatesWhat I'm looking for
I’m a results-driven insurance and customer service professional with 10+ years of experience supporting clients in fast-paced, high-volume environments. I specialize in subrogation and claims management, handling evidence review, documentation accuracy, and timely outcomes while communicating effectively with carriers, attorneys, and clients.
In my most recent role, I managed subrogation cases remotely—gathering and analyzing evidence, preparing and submitting subrogation demands, and ensuring compliance with state-specific regulations. Across my experience as a Team Coordinator & Licensed Insurance Representative, I managed auto claims end-to-end, investigated claims by collecting statements and reviewing documentation, and coordinated with repair shops, adjusters, and attorneys to resolve claims efficiently.
Experience
Work history, roles, and key accomplishments
Subrogation Support Representative
Progressive Casualty Insurance Company
Oct 2025 - Mar 2026 (5 months)
Managed subrogation cases remotely by gathering and analyzing evidence to support recovery efforts. Communicated with carriers, attorneys, and clients, prepared and submitted subrogation demands, and processed reimbursements while following state-specific compliance requirements.
Team Coordinator
Progressive Insurance
Sep 2021 - Oct 2025 (4 years 1 month)
Managed auto claims from initial report through resolution by investigating claims, collecting statements, and reviewing documentation. Coordinated with repair shops, adjusters, and attorneys while maintaining a high-volume caseload and meeting strict deadlines.
State Tested Nursing Assistant
The Manor At Perrysburg
Nov 2016 - Mar 2020 (3 years 4 months)
Provided daily care and assistance to residents, including hygiene, mobility, and meal support, in a fast-paced long-term care environment. Built rapport with residents to support comfort, emotional well-being, and quality care.
State Tested Nursing Assistant
Genesis HealthCare
Aug 2009 - Nov 2016 (7 years 3 months)
Delivered hands-on patient care in a long-term care setting by assisting residents with daily living activities and monitoring well-being. Maintained accurate records and collaborated with healthcare teams to support consistent care.
Education
Degrees, certifications, and relevant coursework
DeVry University
Medical Billing & Coding (Coursework), Medical Billing & Coding
Completed coursework in medical billing and coding at DeVry University.
Eastwood High School
High School Diploma, High School
Earned a high school diploma from Eastwood High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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