Sandy Rhoades

Managed 50 enterprise customers against a $3.2M annual revenue target, owning strategic relationships across adoption, retention, and expansion. Sourced and closed more than $300K in expansion revenue in one quarter by identifying new use cases and opportunities within existing enterprise accounts.

Built the customer success function as a founding team member for 10 enterprise customers, including ShopRite, Sam's Club, and Meijer Pharmacy, owning strategic relationships across adoption, retention, renewal, and expansion. Grew a strategic account from $100K to $500K by connecting platform adoption and operational performance to the customer's business priorities.

Managed a $2.5M ARR portfolio of 100 customers, driving platform adoption, retention, and expansion. Delivered 96.1–99.5% GRR by identifying risk early and leading value-based renewal conversations tied to customer goals and ROI.

Expanded a strategic partner footprint eightfold and generated more than $500K in revenue by aligning SaaS and technology solutions with customer operating needs. Increased SaaS and IT revenue by 20% through customer education, adoption planning, and consultative account development.

Managed and grew national enterprise accounts producing more than $1M in annual revenue and earned Presidents Club recognition. Secured multi-year agreements and maintained 95% customer retention through consultative account planning, reliable execution, and strong customer relationships.

Completed the Certified Customer Success Leader program, instructed by Rachel Proven.

Activities and societies: Recruited to play soccer

Earned a Bachelor of Arts degree from Elon University, where the candidate was recruited to play soccer.