Open to opportunities

Jessica Rodriguez

@jessicarodriguez4

Message

I am a customer-focused receptionist and administrative professional skilled in CCC1 and client communication.

United States

Message

What I'm looking for

I seek a client-facing administrative role to apply CCC1 and payment processing skills, manage insurance coordination, deliver excellent service, and grow into broader administrative responsibilities within a supportive team.

I am an experienced receptionist and customer service professional with a strong focus on clear communication, confidentiality, and attention to detail. I thrive in high-volume environments and serve as a dependable point person for clients, managers, and clerks.

Over several years in collision centers and service offices, I managed client communications for vehicle repairs, inspected vehicles at intake, updated the CCC1 system, coordinated parts with manufacturers, and balanced files to ensure proper insurance payments before vehicle release. I also processed payments via cash, check, credit and reconciled end-of-day transactions using Verifone.

My daily responsibilities have included appointment scheduling, data entry, filing, inventory management, and maintaining a professional reception area. I am proficient with Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks, web browsing for business use, CCC1, and Arms rental updates.

I bring dependable client service, strong problem-resolution skills, and a commitment to accurate recordkeeping. I am seeking opportunities where I can leverage my administrative strengths, expand my technical abilities, and contribute to a collaborative team environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Receptionist

Current

Heat Collision

Jul 2017 - Present (8 years 1 month)

Manage client communications and coordinate vehicle repair logistics, ensuring accurate insurance billing and timely payment processing. Perform inspections, update CCC1 records, and reconcile end-of-day transactions to maintain financial accuracy.

Customer Service Insurance Billing Payments Processing Data Entry File Management Verifone

Receptionist

Caliber Collision

Sep 2016 - Jul 2017 (10 months)

Operated front-desk and appointment scheduling while updating CCC1 and ARMS rental records to support repair workflows and insurance coordination. Maintained a professional reception area and performed organized data entry and filing.

Customer Service Arm Insurance Coordination Data Entry Scheduling File Management

Customer Service Representative

Probody Collision Center

Jun 2014 - Jun 2016 (2 years)

Handled client communications and CCC1 updates for vehicle repairs, supported parts coordination with manufacturers, and maintained organized files to streamline claims processing. Performed data entry and reception duties to improve service responsiveness.

Customer Service Insurance Claims Data Entry Communication

Receptionist

Fembi Mortgage

Sep 2011 - Jan 2012 (4 months)

Managed front-desk operations, coordinated incoming/outgoing mail and appointments, and maintained confidential client records to support mortgage staff. Provided administrative support and directed visitor inquiries to appropriate departments.

Customer Service Confidential Document Handling Office Administration Communication

Sales Representative

Royal Rent a Car

Jan 2011 - Jun 2011 (5 months)

Processed reservations and payments, managed confidential client documents, and maintained organized filing systems to support reservations operations. Delivered face-to-face and phone customer service to resolve issues and confirm bookings.

Sales Customer Service Reserving Payments Processing File Management Documentation