Open to opportunities

sandra osakwe

@sandraosakwe

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Business development professional delivering consistent revenue growth and client acquisition.

Nigeria

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What I'm looking for

I seek a growth-oriented role in business development or sales where I can drive client acquisition, revenue growth, and mentor teams in a collaborative culture.

I am a dynamic Sociology graduate with 7+ years of progressive experience in sales, business development, and customer service, focused on lead generation, negotiation, and closing high-value contracts.

At Ferman Digital Agency I generated 15–20 qualified leads monthly and supported a 10–15% annual increase in client acquisitions, while helping close 8–12 new contracts per year valued at ₦15–30 million collectively.

Previously, I achieved 80–85% first-contact resolution handling 300–400 monthly interactions at a major bank, reduced escalations by 20–25%, and drove 15–20% improvements in product uptake through cross-selling.

I have also managed recruitment and onboarding for large teams, run marketing campaigns generating 100–150 qualified leads, and consistently improved retention and operational metrics through data-driven process improvements.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

Ferman Digital Agency Ltd

Feb 2021 - Present (5 years 1 month)

Generated 15–20 qualified leads monthly and closed 8–12 new contracts per year worth ₦15–30 million, contributing to a 10–15% annual increase in client acquisitions and 15% pipeline growth.

Lead Generation Negotiation Closing Market Research CRM Sales Forecasting Client Acquisition Microsoft Office

Contact Center Service Executive

Fidelity Bank Plc

Oct 2018 - Jan 2021 (2 years 3 months)

Handled 300–400 monthly inbound interactions with an 80–85% first-contact resolution rate, reduced escalations 20–25% and increased product uptake by 15–20% through targeted cross-selling.

Customer Service Contact Center Operations Cross Selling Remote ATM Support Data Analysis Communication

Business Development Manager

TISV.Digital

Dec 2017 - Feb 2018 (2 months)

Secured 8–10 new clients and exceeded short-term sales targets by 110%, driving 20–25% repeat business through ongoing relationship management and team training.

Business Development Client Acquisition Sales Pitching Proposal Writing Relationship Management Training

Human Resource Personnel

B H N Logistics

Jun 2016 - May 2017 (11 months)

Managed recruitment and onboarding for 30–40 staff, reducing time-to-hire 15–20% and improving retention to 80–85% via streamlined processes and training programs.

Recruitment Onboarding Payroll Performance Monitoring Training Delivery Employee Relations

Marketing Personnel

AIICO Insurance Company

Feb 2016 - May 2016 (3 months)

Executed short-term marketing and PR campaigns generating 100–150 qualified leads and improving campaign response rates by 15–20%, while organizing events of 80–120 attendees.

Marketing Campaign Execution Lead Generation Event Planning Data Analysis Brand Awareness

Leasing Agent

Sedmeks Bued Ventures Ltd

Aug 2015 - Jan 2016 (5 months)

Secured 20–25 leases and maintained 90–92% occupancy, collecting ₦3–5 million in fees/deposits and reducing tenant issues by 25–30% through proactive facility management.

Leasing Property Management Tenant Relations Collections Negotiation Sales