Sandra Onyeama
@sandraonyeama
Detail-oriented communicator with strong customer service skills.
What I'm looking for
I am a dedicated professional with a strong background in sales and customer service, complemented by my education in Mass Communication. My experience as a Sales Representative at Omoruyi and Sons Limited honed my ability to develop new business prospects and effectively promote products to customers. I thrive in fast-paced environments, where my multitasking abilities and calm demeanor under pressure have consistently led to positive outcomes.
In my recent role as a Customer Service Representative at Matrix Homes and Properties Limited, I utilized my strong interpersonal skills to assist customers with their inquiries and resolve complaints efficiently. I am committed to maintaining high levels of customer satisfaction and have successfully implemented strategies that enhance customer experiences. My educational background, including a Higher National Diploma in Mass Communication, has equipped me with excellent verbal and written communication skills, which I leverage to create tailored presentations and reports.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Matrix Homes and Properties Limited
Jan 2023 - Jan 2024 (1 year)
Assisted customers with inquiries, handled complaints, and upsold products. Focused on maintaining customer satisfaction and adhered to company policies for compliance.
Entry Level HR/Admin
Eddi Global
Jan 2020 - Jan 2021 (1 year)
Designed levels for various pay styles and maintained personnel records. Updated internal databases with new hire information and prepared reports on HR-related metrics.
Sales Representative
Omoruyi and Sons Limited
Jan 2018 - Feb 2018 (1 month)
Developed new business prospects through cold calls and interacted with existing customers to increase sales. Promoted products and services, answered client queries, and aimed to achieve monthly and annual sales targets.
Education
Degrees, certifications, and relevant coursework
Auchi Polytechnic
Higher National Diploma, Mass Communication
2020 - 2023
Pursued Higher National Diploma in Mass Communication, enhancing skills in media production, public relations, and advertising strategies.
Auchi Polytechnic
Ordinary National Diploma, Mass Communication
2017 - 2019
Studied Ordinary National Diploma in Mass Communication, focusing on media studies, communication theory, and practical skills in journalism and broadcasting.
Oxonard Grand Academy
Senior Secondary School Certificate
2009 - 2016
Completed Senior Secondary School education, acquiring foundational knowledge and skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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