SO
Open to opportunities

Sandra Onyeama

@sandraonyeama

Detail-oriented communicator with strong customer service skills.

Nigeria

What I'm looking for

I seek a dynamic role that fosters growth, teamwork, and customer engagement.

I am a dedicated professional with a strong background in sales and customer service, complemented by my education in Mass Communication. My experience as a Sales Representative at Omoruyi and Sons Limited honed my ability to develop new business prospects and effectively promote products to customers. I thrive in fast-paced environments, where my multitasking abilities and calm demeanor under pressure have consistently led to positive outcomes.

In my recent role as a Customer Service Representative at Matrix Homes and Properties Limited, I utilized my strong interpersonal skills to assist customers with their inquiries and resolve complaints efficiently. I am committed to maintaining high levels of customer satisfaction and have successfully implemented strategies that enhance customer experiences. My educational background, including a Higher National Diploma in Mass Communication, has equipped me with excellent verbal and written communication skills, which I leverage to create tailored presentations and reports.

Experience

Work history, roles, and key accomplishments

ML
Current

Customer Service Representative

Matrix Homes and Properties Limited

Jan 2023 - Jan 2024 (1 year)

Assisted customers with inquiries, handled complaints, and upsold products. Focused on maintaining customer satisfaction and adhered to company policies for compliance.

OL

Sales Representative

Omoruyi and Sons Limited

Jan 2018 - Feb 2018 (1 month)

Developed new business prospects through cold calls and interacted with existing customers to increase sales. Promoted products and services, answered client queries, and aimed to achieve monthly and annual sales targets.

Education

Degrees, certifications, and relevant coursework

Auchi Polytechnic logoAP

Auchi Polytechnic

Higher National Diploma, Mass Communication

2020 - 2023

Pursued Higher National Diploma in Mass Communication, enhancing skills in media production, public relations, and advertising strategies.

Auchi Polytechnic logoAP

Auchi Polytechnic

Ordinary National Diploma, Mass Communication

2017 - 2019

Studied Ordinary National Diploma in Mass Communication, focusing on media studies, communication theory, and practical skills in journalism and broadcasting.

OA

Oxonard Grand Academy

Senior Secondary School Certificate

2009 - 2016

Completed Senior Secondary School education, acquiring foundational knowledge and skills in various subjects.

Tech stack

Software and tools used professionally

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Sandra Onyeama - Customer Service Representative - Matrix Homes and Properties Limited | Himalayas