At Healthesystems, I research prescription benefit questions for pharmacies, document interactions in RxLogic and Vertice, and help move patient medication requests forward.
At New York Life Insurance Company, I guided claimants through short- and long-term disability questions, documented concerns, and provided clear next steps. I also trained and mentored new staff on service expectations and claim support processes.
At Answernet Education, I helped students navigate enrollment, registration, and financial aid while protecting sensitive information. Earlier, at Grand Canyon University, I supported English writing instruction, tutored students, and maintained academic records in LoudCloud.
