At Walgreens, I handle patient calls about prescription requests, refills, pharmacy questions, and insurance issues while maintaining HIPAA compliance. I process prescriptions and work through third-party rejections by reviewing plan requirements, correcting information, and resubmitting prescriptions.
I use Genesys to manage calls and the Walgreens Interactive Job Aid to research procedures. I also communicate with insurance providers and support pharmacists across multiple locations, escalating issues to senior-level staff when appropriate.
Previously, I supported members with eligibility and benefits inquiries at Activus Connect. At Mantis Innovation, I performed commercial roof surveys and managed teams during assignments.
