Sandra is Luchi

I’m a customer-focused, results-driven Customer Service Professional with strong experience in outbound calling, lead qualification, and client engagement. I build rapport quickly, handle objections professionally, and convert conversations into meaningful outcomes.

At Phoenix Lead Company, I conducted outbound calls to assess credit score eligibility and documented call outcomes accurately in CRM systems while maintaining positive customer interactions. Previously, as a Customer Service Representative for Remote – BPO / Call Center Services, I handled inbound and outbound calls, resolved inquiries, supported sales processes, and followed up to ensure satisfaction and retention.