Open to opportunities

Sandra is Luchi

@sandraisluchi

Customer Service & Outbound Sales Specialist skilled in lead qualification, rapport-building, and CRM call documentation.

Nigeria

Message

What I'm looking for

I’m looking to deliver qualified leads and excellent customer support in a fast-paced, target-driven environment where I can grow my outbound sales and client engagement impact.

I’m a customer-focused, results-driven Customer Service Professional with strong experience in outbound calling, lead qualification, and client engagement. I build rapport quickly, handle objections professionally, and convert conversations into meaningful outcomes.

At Phoenix Lead Company, I conducted outbound calls to assess credit score eligibility and documented call outcomes accurately in CRM systems while maintaining positive customer interactions. Previously, as a Customer Service Representative for Remote – BPO / Call Center Services, I handled inbound and outbound calls, resolved inquiries, supported sales processes, and followed up to ensure satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Credit Score Qualifier

Phoenix Lead Company

Jan 2023 - Jan 2025 (2 years)

Conducted outbound calls to assess credit score eligibility by asking structured qualification questions to determine needs and readiness. Consistently delivered high-quality qualified leads while maintaining positive, professional customer interactions and documented outcomes in CRM systems.

Outbound Calling Lead Qualification Customer Relationship Management (CRM)Objection Handling Customer Engagement Microsoft Teams Google Workspace