Ana Maria david
@anamariadavid
Customer Support Specialist bringing Wizz Air service and training experience to remote tech and SaaS support.
ItalyWhat I'm looking for
At Wizz Air, I delivered customer service to 230+ passengers per flight and handled complaints and conflicts in time-sensitive situations. I communicated with international customers in English and Italian, adapting my approach to diverse cultural backgrounds.
As a Line Trainer at Wizz Air, I trained and onboarded 50+ new cabin crew members on live flights, evaluated performance against company standards, and supported trainees with procedural and customer-service questions. I’m now applying my customer-service and training background to a remote Customer Support role in the tech/SaaS sector.
Experience
Work history, roles, and key accomplishments
Delivered consistent, high-quality customer service to 230+ passengers per flight, handling complaints and conflict resolution in time-sensitive situations. Coordinated daily with cabin and flight crew as a senior point of contact.
Trained and onboarded 50+ new cabin crew members on live flights, evaluating performance and delivering structured feedback. Acted as first-line escalation point for procedural and customer-service questions.
Provided frontline customer service and safety support on international flights, managing passenger inquiries and special requests. Collaborated with multicultural, cross-functional crews on a busy international base.
Reviewed and validated order and image data for accuracy prior to dispatch, reducing processing errors. Met strict daily productivity and quality targets in a fast-paced logistics environment.
Education
Degrees, certifications, and relevant coursework
Alexandru Ioan Cuza University
Master's Degree, Tourism and Hospitality Management
Master's degree in Tourism and Hospitality Management from Alexandru Ioan Cuza University, completed in 2016.
Alexandru Ioan Cuza University
Bachelor's Degree, Geography of Tourism
Bachelor's degree in Geography of Tourism from Alexandru Ioan Cuza University, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Social media
Job categories
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