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Lucrezia Barletta

@lucreziabarletta

Guest Services Assistant at HotelCare – ITA Airways Lounge, delivering personalised service and responding to guest enquiries.

Italy
Message

At HotelCare – ITA Airways Lounge, I delivered personalised customer service and responded to guest enquiries and requests. I also supported daily lounge and catering operations.

As Cabin Crew at Emirates Airline, I served international passengers and addressed requests and unexpected situations. I helped ensure passengers’ safety and comfort while following company procedures.

I also worked as an Airport Security Officer, following procedures in an airport environment. My experience includes customer relations, enquiry handling, and service in multicultural settings.

Experience

Work history, roles, and key accomplishments

HL

Guest Services Assistant

HotelCare – ITA Airways Lounge

Aug 2025 - Jan 2026 (5 months)

Delivered personalised customer service in a premium airport lounge environment, responding to guest enquiries and supporting daily operations.

UN

Airport Security Officer

Unknown

Mar 2014 - Sep 2014 (6 months)

Worked in an airport security environment, following procedures and demonstrating professionalism and attention to detail.

Security Procedures
Attention To Detail
Professionalism

Education

Degrees, certifications, and relevant coursework

EASA logoEA

EASA

Cabin Crew Attestation, Aviation

Earned the EASA Cabin Crew Attestation, a European Cabin Crew Licence, in 2026.

HS

Humanistic High School

High School Diploma, Humanistic Studies

Earned a Humanistic High School Diploma in Rome, Italy.

ILSC logoIL

ILSC

Studies in English, Communication and Art, English, Communication and Art

Studied English, Communication, and Art at ILSC in Vancouver, Canada.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

Italy

Authorized to work in

Salary expectations

36k+ EUR

Job categories

Customer ServiceCabin Crew
Airport Security Personnel

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