Hiba Lakhal
@hibalakhal
I resolve customer issues and coordinate high-volume international operations remotely.
ItalyWhat I'm looking for
I've supported customers and coordinated teams in high-volume international environments, most recently as an Inflight Service Manager at Ryanair.
At Ryanair, I led customer-facing teams, delegated critical tasks, maintained service standards, and resolved issues calmly under time pressure.
Earlier, as Cabin Crew and a Ground Handling Agent intern at Royal Air Maroc Handling, I handled customer questions, complaints, documentation, and fast-paced operational processes.
I'm fluent in Arabic, English, and French, and I bring Zendesk workflow experience, clear communication, conflict de-escalation, and organized remote collaboration to customer support and operations work.
Experience
Work history, roles, and key accomplishments
Led and coordinated a customer-facing team in a high-volume international environment, ensuring consistent service and operational standards. Acted as the senior point of contact for customers and colleagues, resolving issues calmly and professionally under time pressure.
Delivered high-quality customer service to an international and multilingual customer base. Handled customer questions, complaints, and unexpected situations using empathy, clear communication, and practical problem solving.
Ground Handling Agent
Royal Air Maroc Handling
Dec 2021 - Feb 2022 (2 months)
Supported airport ground-handling operations and customer-facing processes in a fast-paced environment. Developed practical experience in coordination, accuracy, time management, and operational communication.
Education
Degrees, certifications, and relevant coursework
Customer Service & Management Institute
Specialised Training, Customer Service
Completed specialised training in customer service and management.
Ryanair Training Department
Cabin Crew Certificate of Competence, Aviation
Earned the Cabin Crew Certificate of Competence.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Job categories
Skills
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