Sandra Borges
@sandraborges
I lead global telecom service delivery and OSS/BSS platform transformations for critical customer operations.
PortugalWhat I'm looking for
At Ericsson Telecommunications, I lead technical relationships and service delivery for Altice Portugal, NOS, Vodafone Portugal, and DIGI across critical telecom support domains.
I've maintained SLA compliance for over 10 years while leading governance with senior stakeholders, managing KPIs and risks, and aligning technical delivery with business priorities.
I led the transition from local support to a centralized global delivery model with no disruption to customer operations. I also coordinate globally distributed engineering teams across integration, support, architecture, design, product development, and hardware partners.
Earlier, I delivered OSS platform transformations, network-management implementations, upgrades, and UMTS rollout projects. I bring hands-on experience across OSS/BSS, ENM, Linux/UNIX, IP networking, 5G, and service assurance.
Experience
Work history, roles, and key accomplishments
Owns technical relationships with major telecom operators, leading operations and service delivery across critical support domains. Maintains SLA compliance and drives transformation to a centralized global delivery model.
Completed a strategic assignment in Commercial Management, partnering with Sales, Commercial, and Technical teams to align customer requirements with solution design and business objectives. Supported proposal development, business cases, pricing, and risk assessment.
Customer Technical Coordinator - Network Management Systems
Jan 2006 - Dec 2013 (7 years 11 months)
Owned the technical relationship for Network Management Systems, serving as the primary interface between telecom operators and engineering teams. Led engineering service delivery, project implementation, and OSS platform transformations.
Performed installations, integrations, upgrades, and operational support for Network Management platforms, including international hands-on projects across multicultural teams.
Completed a trainee program in Management Systems, covering platform software and network infrastructure.
Education
Degrees, certifications, and relevant coursework
Instituto Superior Técnico, Universidade Técnica de Lisboa
Pre-Bologna Degree (equivalent to MSc), Computer Science and Engineering
1993 - 1999
Pre-Bologna degree in Computer Science and Engineering, equivalent to an MSc.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
Skills
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