SANDOVAL E SILVA

Managed a technology consultancy and in-house contact center operation, overseeing a proprietary call center with over 200 agents. Developed quality monitoring systems and implemented cloud-native solutions.

Founded and lead a SaaS B2B startup focused on intelligent monitoring of customer service operations. Developed DialogaiaHub, a generative AI platform for conversation analysis and automated transcription, ensuring full GDPR compliance and robust security architecture.

Oversaw IT operations and digital transformation for major enterprise accounts, managing a multidisciplinary tech team. Implemented agile methodologies and achieved significant cost reductions.

Managed the project office and served as liaison for key enterprise accounts, delivering numerous projects and leading technical development initiatives.

Led strategic project portfolios in the supplementary healthcare sector, implementing a corporate PMO and managing multiple projects with significant budgets.

Postgraduate program focused on Information Technology for Business Intelligence, covering key disciplines such as Digital Marketing, Competitive Intelligence, and Data Mining. Final paper explored the impact of social networks on group buying and marketing in Brazil.

Bachelor's degree in Computer Science providing a technical foundation in software development, applied mathematics, information security, and cryptography. Final thesis focused on the implementation methodology of symmetric cryptography for data protection using AES.