Open to opportunities

Sandisiwe Booi

@sandisiwebooi

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Customer service consultant with over 6 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to utilize my customer service skills.

I am a dedicated customer service consultant with over six years of experience in the field. My journey has equipped me with a pleasant demeanor and excellent communication skills, allowing me to interact effectively with clients and resolve their issues professionally. I pride myself on my ability to handle stressful situations with grace, ensuring customer satisfaction at all times.

Throughout my career, I have worked in various roles, including as a KYC Outreach Process Associate and a Customer Service Consultant at Standard Bank. My experience has honed my problem-solving skills and my ability to maintain strong relationships with clients and colleagues alike. I am eager to bring my skills and positive attitude to a new team, contributing to the success of the organization.

Experience

Work history, roles, and key accomplishments

Current

KYC Outreach Process Associate

Current

Genpact

Mar 2025 - Present (7 months)

Collected and verified KYC documentation from clients, ensuring adherence to regulatory requirements and internal policies. Served as a point of contact for clients, bankers, and internal teams, facilitating communication and collaboration.

KYC Regulatory Requirements Due Diligence Client Communication Data Verification

Receptionist

Child Legacy NPO

Jan 2021 - Jul 2024 (3 years 6 months)

Greeted visitors professionally, maintained a clean reception area, and managed meeting schedules. Handled visitor inquiries, calls, and emails, providing relevant information and ensuring smooth operations.

Receptionist Duties Communication Scheduling

Customer Service Consultant

Standard Bank of South Africa

May 2013 - Mar 2019 (5 years 10 months)

Provided professional and knowledgeable service to customers, handling routine questions and service complaints. Managed customer expectations, identified options, and recommended products and services.

Customer Service Customer Satisfaction Problem Solving Account Management Communication Conflict Resolution

Receptionist

Callforce Direct

Nov 2012 - Apr 2013 (5 months)

Maintained a safe and clean reception area, managed candidate interviews, and issued recruitment forms. Handled various administrative tasks including faxing, scanning, photocopying, and managing mail.

Receptionist Duties Administrative Support Document Management Interview Coordination Data Entry Communication

Service Consultant

Gauteng Department of Finance

Dec 2007 - Oct 2010 (2 years 10 months)

Managed bookings for learners' and drivers' licence tests and handled customer queries and enquiries. Performed data capture, relieved switchboard operators, and managed filing and document processing.

Customer Service Administrative Support Document Processing Query Resolution

Education

Degrees, certifications, and relevant coursework

Goldfields FET College (Welkom Campus)

Certificate, Human Resource Management

2008 - 2008

Grade: N5

Completed modules in Personnel Management N5, Personnel Training N5 and N6, Labour Relations N5, and Computer Practice N5. Gained foundational knowledge in human resource principles and practices.

REARABETSWE SECONDARY SCHOOL

Senior Certificate, General Studies

2001 - 2004

Grade: Grade 12

Successfully completed secondary education with a focus on core subjects including English, IsiXhosa, Accounting, Economics, Maths literacy, and Business economics. Developed a strong academic foundation.