I provide remote end-user and infrastructure support for 50+ international clients at Infrassist Technologies in a multi-tenant managed services environment.
I administer Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, user provisioning, access changes, onboarding, offboarding, and license assignments.
I troubleshoot Windows, Outlook, authentication, access, VPN, DNS, DHCP, applications, printers, and performance issues while supporting SLA-driven incident and service request operations.
I also support Intune enrollment, Azure access and monitoring, Windows patching, Hyper-V infrastructure hosting 200+ virtual machines, Terminal Services, PRTG monitoring, documentation, and escalation coordination.

