Pradeep kumar Sarkar

As a seasoned IT professional with 1.8 years of experience, I have developed a strong expertise in administering Windows server environments, network administration, and Azure active directory. My proficiency in tools and technologies such as Windows administration, Windows 365 cloud PC, MS exchange server, and Intune endpoint manager has enabled me to deliver high-quality solutions in my previous roles.

Throughout my career, I have worked on various projects, including deploying Active Directory Domain Services, managing user accounts, and creating Group Policy Objects. I have also gained experience in configuring and managing DHCP, setting up DHCP scopes, reservations, and options to optimize network connectivity. Additionally, I have worked with MS Exchange Online and on-premises Exchange, initiating mail trace, changing SMTP, and setting up policies over mailboxes.

I am well-versed in ITIL processes and best practices, with hands-on experience in service management, incident management, change management, and problem resolution. I am ITIL V4 Certified and have led teams as an incident lead, overseeing the resolution of critical incidents and ensuring timely escalation. I am committed to delivering exceptional results and continuously improving my skills and knowledge to stay up-to-date with the latest technologies and trends.