Sandhya Rani Sirivella

Addressed customer inquiries via call, email, and chat regarding orders, deliveries, and product details. Handled customer complaints that required in-depth investigation, processed returns, refunds, and replacements efficiently, and prevented fraud and abuse of Amazon policies.

Worked as a Senior Customer Service Representative supporting Fidelity National Information Services. Dealt with customers on a regular basis, providing accurate information via chat and email regarding billing and card-related issues.

Worked as a Customer Service Representative and Telecaller in the Credit Department. Dealt with customers for verification processes and ensured completion of all verification procedures. Assisted in KYC processes through phone, chat, and email.

Served as a primary/mother teacher for 1st-grade students and taught Social Studies to students in Grades 3-5. Managed student behavior by taking appropriate disciplinary steps and initiated stimulating classroom discussions.

Attended to customer needs and complaints regarding network issues, providing accurate information via incoming calls. Documented call details for each customer to help improve products and services. Handled high volume by working quickly and accurately while maintaining a positive attitude.

Grade: 60%

Completed a Bachelor of Technology degree in Information Technology. Achieved a 60% aggregate.

Grade: 50%

Completed Higher Secondary Certificate in Science. Achieved a 50% aggregate.

Grade: 74%

Completed Secondary School Certificate. Achieved a 74% aggregate.