sandhya Macha
@sandhyamacha
ITIL-certified Release and Change Manager driving reliable cloud and on-prem software releases.
IndiaWhat I'm looking for
I am an ITIL-certified Release & Change Manager with 8+ years delivering seamless software releases across cloud (AWS, OCI) and on-premises infrastructures. I have executed 25+ major releases and managed 2000+ monthly changes, improving service availability by 40% and achieving 98% deployment success.
I specialize in release governance, CI/CD automation (GitHub workflows, Jenkins, TeamCity), CAB facilitation, RCA, and audit-ready documentation. I lead cross-functional teams, enforce risk-aware change approvals, and maintain runbooks and rollback plans to minimize disruption and ensure post-release stability.
Experience
Work history, roles, and key accomplishments
Incident & Change Manager Lead
Sutherland Global Services
Jun 2023 - Dec 2024 (1 year 6 months)
Led Major Incident Management and chaired war rooms to minimize business impact, performing RCAs and driving problem management to enable a 20% reduction in recurring high-priority incidents.
Release & Change Manager
Sunera Technologies Pvt Ltd
Apr 2022 - May 2023 (1 year 1 month)
Planned and executed 25+ major releases annually, implemented GitHub/Jenkins CI/CD pipelines, and maintained runbooks and rollback plans to minimize post-release incidents and improve release quality.
Release Manager
Trinotion Technologies Pvt Ltd
Feb 2017 - Feb 2022 (5 years)
Owned end-to-end change management and build/release pipelines for cloud-native apps on OCI and AWS, chaired CAB/Go/No-Go meetings and reduced post-release defects by 30%.
Education
Degrees, certifications, and relevant coursework
JKJawaharlal Nehru Technological University, Kakinada
Bachelor of Engineering, Engineering
Completed Bachelor of Engineering at Jawaharlal Nehru Technological University, Kakinada in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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