Open to opportunities

Saikrishna Radharamanan

@saikrishnaradharaman

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Experienced IT change and incident manager driving reliable global infrastructure operations.

India

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What I'm looking for

I seek senior roles in change, release, or incident management where I can lead global operations, improve processes, and ensure reliable service delivery.

I am an IT professional with over 15 years of experience specializing in change and release management, critical incident coordination, and enterprise technical support. I lead global change initiatives and facilitate release bridges to ensure smooth deployments and service continuity.

At Lumen Technologies I managed end-to-end change processes, hosted CAB meetings, conducted impact assessments, and ensured ITIL and SOX compliance while driving automation to reduce lead time.

I have a strong background in outage response — providing 24/7 support for critical incidents, leading bridge calls, generating RCAs, and coordinating cross-functional resolution across global teams.

I work effectively with stakeholders, focus on process optimization, and leverage tools like ServiceNow, Jira, Jenkins, AppDynamics, and Zabbix to improve deployment success rates and operational resilience.

Experience

Work history, roles, and key accomplishments

Information Systems Consultant

Lumen Technologies

May 2014 - Dec 2025 (11 years 7 months)

Led end-to-end global change and release management and served as critical incident manager, driving 24/7 outage response, SOX-compliant change approvals, and automation initiatives that improved deployment success and reduced lead time.

Change Management Incident Management ITIL ServiceNow CAB Facilitation Release Management Automation

Technical Support Executive

Infinite Computer Solutions

Aug 2012 - Oct 2013 (1 year 2 months)

Provided L1/L2 technical support for Verizon users, handling OS, email, and IM issues, creating and escalating tickets, and maintaining service desk SLAs.

Ticketing Desktop Support Email Troubleshooting Escalation Management Service Desk

Enterprise Support Specialist

Gallagher Offshore Support Services Pvt Ltd

Sep 2011 - May 2012 (8 months)

Delivered remote IT support including Active Directory account management, workstation domain integration, and L1 troubleshooting for internal users.

Active Directory Remote Support Workstation Configuration Account Management

Technical Solutions Consultant

Hewlett Packard

Nov 2009 - May 2011 (1 year 6 months)

Provided hardware and software support for HP/Compaq notebooks, performing Windows and Office installations, resolving LAN/WLAN issues, and mentoring junior engineers.

Hardware Support Windows OS Microsoft Office Imaging Mentoring

Process Executive

Infosys BPO

Jan 2008 - Aug 2009 (1 year 7 months)

Handled customer inquiries, fault reporting, and billing disputes for British Telecom, coordinated field engineer responses, and managed directory assistance and public payphone issues.

Customer Support Fault Management Billing Disputes Process Adherence