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Shrihari Kinkar

@shriharikinkar

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ITIL-certified Release & Deployment Manager with 20+ years driving reliable, automated production releases.

India

Message

What I'm looking for

I’m looking to lead enterprise release & deployment on AWS and on-prem, combining ITIL/ITSM governance with DevOps automation to ensure strong SLAs, safe rollbacks, and continuous improvement.

I’m an ITIL 4 Foundation certified Release & Deployment Manager with 20+ years of experience across IT Service Management (ITSM), release/change governance, production operations, and QA testing. I’ve managed enterprise application releases across 45+ customer environments, delivering minimal downtime through disciplined rollout planning and rollback strategies.

In my current role, I own the end-to-end release lifecycle—planning, scheduling, implementation, deployment validation, rollback planning, and post-release verification. I lead change enablement with risk assessment and impact analysis, coordinate approvals, and keep stakeholders aligned to protect SLA commitments.

I also strengthen operational stability through L2/L3 application support, incident resolution, problem management, and root cause analysis (RCA). I monitor application health and performance after deployments, and I drive continual service improvement using post-implementation reviews and data-backed actions.

My background spans QA leadership (including test cycle ownership) and release readiness/build validation support for enterprise systems. I bring AWS Cloud Operations expertise and DevOps practices—supported by certifications including AWS Certified Cloud Practitioner—to standardize deployments, reduce manual effort, and improve release consistency.

Experience

Work history, roles, and key accomplishments

Current

Release & Deployment Lead

Current

TriplePoint Technologies

Jan 2013 - Present (13 years 5 months)

Led releases, upgrades, and deployments for TriplePoint Commodity XL across 45+ customer environments on AWS and on-premises, owning the end-to-end release lifecycle including rollback planning and post-release verification. Drove change enablement and deployment automation that reduced manual effort up to 40%, and provided L2/L3 production support with incident resolution, RCA, and SLA monitoring

Release Management Change Enablement AWS Operations Incident Management Problem Management CI CD L2 L3 Production Support

Lead Product Engineer

Symphony Services Corp

Dec 2011 - Dec 2012 (1 year)

Supported product engineering, QA, and release management activities for enterprise applications by performing release readiness reviews, build validation, and deployment support. Collaborated with development teams to improve software quality and release stability.

Release Management QA Testing Release Readiness Reviews Deployment Test Planning Quality Assurance

QA Analyst

Cybage Software Pvt. Ltd.

Oct 2010 - Nov 2011 (1 year 1 month)

Delivered functional and regression testing for telecom and market research applications and supported quality delivery by validating backend data. Investigated production and data-related issues using SQL to maintain release confidence.

Functional Testing Regression Testing SQL Validation ETL Testing Test Execution Quality Assurance

Sr. Technical Associate

Tech Mahindra Ltd.

May 2010 - Oct 2010 (5 months)

Provided technical and application support for telecom systems, resolving incidents and maintaining system uptime. Supported production operations to ensure continued availability for business-critical services.

Production Support Incident resolution Application Support Troubleshooting Availability Management Technical Support Telecom Root Cause Analysis

QA Analyst

Cybage Software Pvt. Ltd.

Aug 2006 - Feb 2010 (3 years 6 months)

Performed functional, regression, ETL, and database testing for telecom and market research applications, developing and executing test cases. Validated backend data using SQL and investigated production/data-related issues to support quality delivery.

Functional Testing Regression Testing ETL Testing Database Testing SQL Test Case Development Data Validation

Team Leader – QA

Brainvisa Technologies Pvt. Ltd.

Sep 2004 - Aug 2006 (1 year 11 months)

Led QA activities for e-learning products, managing end-to-end testing cycles and coordinating with product, development, and delivery teams. Reviewed test cases, tracked defects, and ensured timely software releases.

QA Leadership Test Cycle Release Coordination Functional Testing Quality Assurance