Atulay Mahajan

Led operational service management for production environments, focused on governance, operational readiness, and service stability. Governed key ITSM processes and supported continual improvement through service reviews, KPI monitoring, and executive reporting.

Led operational service management for a global manufacturing enterprise, ensuring service stability, governance, and operational excellence across production environments. Governed incident, problem, change, release, service request, asset management, and SACM, and drove continual service improvement and executive operational reporting.

Defined global capability strategy, governance standards, and operating models for change enablement, release & deployment, and service validation/testing. Governed the enterprise release calendar and Forward Schedule of Change, and defined KPIs and continual improvement frameworks to support operational readiness and transition governance.

Supported service architecture for the internal transition of global managed services from Fujitsu Europe to Fujitsu India. Defined target operating model and governance framework, planned knowledge transfer and service acceptance, and helped mitigate transition risks and dependencies to enable a controlled handover.

Owned the end-to-end release management lifecycle, including release calendars, Go/No-Go reviews, and CAB governance. Supported Agile delivery and PI planning, and led post-implementation reviews and continual service improvement.

Coordinated release planning across development, QA, and production, maintaining release documentation, approvals, and deployment schedules. Supported service transition and operational readiness activities.

Coordinated BAU releases with a focus on release governance, deployment readiness, and operational reporting. Managed ServiceNow activities for release tracking and change governance, and contributed to major incident reviews, outage assessments, and service improvement programmes.

Managed BAU releases across SAP SuccessFactors modules, coordinating release planning across development, test, and production to ensure governance and deployment readiness. Supported CI/CD implementation using Git, Jenkins, and Azure DevOps, and performed code reviews and release quality checks.

Managed release coordination and major incident activities for enterprise, business-critical applications. Prepared governance and executive status updates, collaborated with development/infrastructure/support teams, and supported post-incident reviews for process improvement.

Coordinated enterprise releases and major incident management for business-critical applications. Managed incident prioritization and stakeholder communication to restore services within agreed SLAs, and supported release planning and post-release validation.

Managed end-to-end change and release management activities for enterprise healthcare applications. Coordinated release planning, deployment scheduling, implementations across environments, and supported governance reporting and compliance-related activities with continual process improvement.

Facilitated CAB meetings and performed risk assessment for planned changes to support controlled production releases. Monitored release execution, validated deployments, coordinated rollback when required, and collaborated across application, infrastructure, and testing teams.

Earned a Master of Technology (M.Tech.) in Software Engineering (Cloud Computing). Completed research on mitigating malicious insider threats in cloud environments as part of the dissertation.

Earned a Bachelor of Technology (B.Tech.) in Computer Science & Engineering. Completed undergraduate study during 2010–2014.