Sandeep Chinna

Analysed fraud and non-fraud disputes, gathering evidence and documentation to determine the correct response and defend the claim. Adjudicated fraud types, applied relevant mitigation policies, procedures, and processed eligible chargebacks according to bank/federal regulations, including VISA Debit Card rules and Regulation E.

Analyze fraud and non-fraud disputes by gathering evidence and documentation to determine and defend the correct response. Adjudicate fraud types and process eligible chargebacks per VISA Debit Card rules and Regulation E.

Manage fraud and non-fraud chargebacks, claims, and disputes across card networks including Visa, Mastercard, PayPal, MoneyPass, and STAR. Handle 85+ daily dispute cases across 5 queues while maintaining 100% SLA compliance.

Banking Operations professional with 4+ years of experience managing fraud and non-fraud chargebacks, claims, and disputes across major card networks including Visa, Mastercard, PayPal, MoneyPass, and STAR.
Currently working as Senior Associate at HCL Technologies, handling 85+ daily dispute cases across 5 queues while maintaining 100% SLA compliance. Previously managed fraud chargeback investigat

Worked as a Fraud Analyst in the DOP Media and Information Services stream (Project Management).

Managed fraud chargeback and dispute cases for Visa, Mastercard, and PayPal transactions, handling a high-volume queue of 55+ cases daily.
Investigated unauthorized transactions by analyzing transaction details, customer claims, payment history, and supporting evidence to determine case validity.
Processed chargeback requests in accordance with Visa/Mastercard guidelines, maintaining 98% SLA compl

Fraud analyst - I have a total of 2 years experience and I have relevant experience of 18 months
Designation -Senior Associate
Department:-DOP-Media and Information Services
Stream:-PROJECT MANAGEMENT
Company Name:-Wipro Technologies
Last day -25/ dec/2023
Notice Period - Immediate Joiner

Conducted comprehensive searches for adverse news using various sources such as news articles, regulatory alerts, and open-source intelligence to identify potential risks related to clients, counterparties, and transactions. Analysed and assessed the relevance and significance of adverse news findings to determine their impact on the overall risk profile and regulatory compliance.

Google Play Payment Specialist with a focus on resolving customer issues and preventing fraud. Skilled in identifying and eliminating various fraud types to ensure the security of genuine users. Proactively safeguarding Google services by preventing misuse of payment accounts/methods. Taking preventive actions to minimize chargebacks and refunds, protecting clients from monetary loss. Stay updated

8.2

94%

73%

Grade: 73%

Completed a Bachelor of Technology in Mechanical Engineering at Anurag Group of Institutions (2017–2021).