Jayasudha Berlin

I’m an accomplished Senior Analyst with deep, end-to-end expertise in dispute resolution and Chargeback Management across Visa/Mastercard. I focus on mitigating losses through meticulous transaction auditing, representment processing, and POS sales dispute resolution, especially in high-stakes financial environments.

At PwC as a Senior Associate (FinCrime), I led fraud investigations and dispute management by analyzing transactional information to identify potential high-risk activity. I performed KYC screenings, documented client information to global compliance procedures, and drafted Suspicious Activities Reports (SAR) with clear narratives supported by evidence.

Previously at Concentrix (Senior Analyst, Dispute), I managed End-to-End Dispute Resolution for Visa and Mastercard debit and credit card transactions. I processed representments by collecting definitive evidence of transaction approval, handled payment reconciliation for partial credits, and investigated fraud and non-fraud challenges to uncover recovery opportunities.

Earlier, at SLK Global (Fifth Third Bank) in Operations, I managed credit card transaction disputes using Visa and MasterCard rules and regulations, executed payment corrections (including encoding error adjustments and outgoing wire monitoring for fraud), and resolved complex customer disputes and chargeback claims. I also verified HOA payoff documentation at Verity Global Solutions to support closing and settlement outcomes.