Vijay Raghul

I am an experienced Fraud & Dispute Analyst with a strong background in handling billing disputes and ensuring compliance with Regulation Z and card network protocols. My expertise lies in detecting suspicious activities and resolving unauthorized transactions, which has allowed me to maintain a high standard of accuracy and confidentiality in my work.

At Vervent Technology Pvt Ltd, I have successfully reviewed billing disputes, assessed reports for suspicious activity, and collaborated with banks and customers to address fraud inquiries. My role involves preparing Suspicious Activity Reports (SARs) and recommending process improvements to enhance fraud detection procedures. I pride myself on my attention to detail and my ability to adapt to new responsibilities while maintaining departmental accuracy standards.

Previously, I worked as a Transaction Risk Investigator at [24]7.AI, where I analyzed customer accounts and transactions to identify potential fraud. My experience in digital banking support has equipped me with strong communication and problem-solving skills, allowing me to effectively educate customers on fraud prevention and online banking services.