Koustav Bhattacharyya

Coordinated service delivery frameworks, acting as a primary point of contact for complex issue resolution and cross-team communication. Managed real-time communication channels and maintained detailed internal documentation.

Streamlined daily process functions and coordinated with leadership to enhance service quality and workflow efficiency. Organized and tracked information databases for accurate data retrieval.

Managed high volumes of data documentation and requests for company information, ensuring accuracy and compliance. Optimized operational workflows by tracking unresolved queries and achieving performance benchmarks.

Spearheaded cross-functional coordination between internal departments to resolve complex, high-priority issues. Owned administrative tracking and follow-up loops for project metrics, ensuring timely delivery.

Facilitated international customer support functions and maintained service quality. Collaborated with teams to enhance service processes.

Pursued a Bachelor of Commerce degree from Netaji Subhas Open University from 2020 to 2023.

Completed higher secondary education under the West Bengal Council of Higher Secondary Education in 2016.

Completed secondary education under the West Bengal Board of Secondary Education in 2014.