Sanavia Conley
@sanaviaconley
Client relations and eligibility specialist who coordinates care, documentation, and training with compassion.
United StatesWhat I'm looking for
I’m a lead client relations / eligibility specialist working in HSS, with experience supporting vulnerable adults and managing day-to-day client needs. In my current role, I answer calls, respond to emails professionally, visit clients daily, build personal relationships, attend meetings, and help oversee company operations and one-on-one training.
I’ve also worked as a DSP (Direct Support Professional), preparing meals, accompanying clients on community outings, managing finances, and tailoring my approach to each client’s specific needs to support comfort and well-being. My background also includes caregiving, housing coordination, and hands-on customer-facing work—so I bring strong organization, office administration, phone etiquette, and case management to every situation.
Experience
Work history, roles, and key accomplishments
DSP (Direct Support Professional)
Sevita
Oct 2024 - Present (1 year 9 months)
Served as caregiver for multiple vulnerable adult women, preparing meals, accompanying clients on community outings, and managing their finances while tailoring support to individual needs.
Lead client relations coordinator
Comprehensive Solutions LLC
Jan 2024 - Present (2 years 6 months)
Answered phone calls and emails, conducted daily client visits to build relationships, and coordinated meetings while overseeing operations and providing one-on-one training.
Caregiver
Addus HomeCare
Feb 2023 - Apr 2024 (1 year 2 months)
Provided care for multiple clients, including personal grooming, daily home upkeep, running errands, and organizing activities.
Cargo Agent
Staff Management | SMX
Feb 2023 - Oct 2023 (8 months)
Processed flight cargo paperwork by preparing and managing manifest documentation.
Housing Coordinator
Comprehensive Solutions
Aug 2022 - Jan 2023 (5 months)
Coordinated housing placement for homeless and less fortunate individuals.
McDonalds Crew Member
McDonald's
Aug 2020 - Feb 2022 (1 year 6 months)
Prepared and bagged orders, took cash and customer orders, and made beverages in a fast-paced restaurant setting.
Education
Degrees, certifications, and relevant coursework
West Leyden High School
High School Diploma
2018 - 2022
Earned a high school diploma from West Leyden High School in Northlake, Illinois.
Back of the Yards
2018 - 2021
Education entry listed for Back of the Yards in Chicago, Illinois from 2018 to 2021, with no degree or field specified.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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