Alaa Atwa

I've supported high-volume marketplace operations across Deliveroo, Talabat, and Wasl Properties in the UAE and Egypt. At Deliveroo, I owned catalogue strategy for 10k+ SKUs and led the setup, optimization, and correction of 80+ grocery and retail partner menus.

I manage partner readiness from onboarding through performance improvement, including system checks, test orders, training, KPI monitoring, and go-live support. At Talabat, I onboarded around 35 new vendors daily and worked with Account Managers to reduce cancellations and resolve recurring operational issues.

I'm equally focused on customer experience and quality. I helped increase NPS by 20% within three months through customer follow-ups and service recovery, and I evaluated 120 quality transactions per week across calls, chat, social media, email, and escalation workflows.

Today, I bring structured process improvement, data accuracy, partner management, and practical coaching to fast-paced e-commerce and food-tech environments.