Manpreet Manoj

Responsibilities
• Responsible for broadening program objectives, centralizing program goals, and defining structure for the newly initiated program of identifying Transportation Fraud within Amazon Logistics for middle mile deliveries.
• Collaborated with Senior Executives to validate program roadmap, objectives, and KPI targets.
• Initiated and implemented continuous improvement processes within

Transaction Risk Management System program objective is to analyze and investigate fraudulent patterns with both buyers and sellers on the platform so that all e-commerce transactions can be considered trusted, safe, and protected from fraud. TRMS uses machine learning to identify possible fraud in customers’ orders if their account has been compromised as well as protect buyers from customers in

• Oversaw team of 20+ associates with continuous performance management of cases, workload, and resources,
• Implement continuous improvement culture workshops through “Kaizen” and “lean” projects,
• Examined barriers and facilitated technology solutions to improve accuracy, productivity, and quality,
• Conduct debriefs session with team members to discuss policy adherence, SOP updates, productivi