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@mudassarnazar
Experienced customer service professional with strong problem-solving skills.
PakistanI am a dedicated and focused professional with extensive experience in customer service and claims handling. My journey began at Ibex Solutions, where I started as a Registration Activator, managing client registrations for consumer electronics. I quickly adapted to the fast-paced environment, ensuring accurate updates on payment cards and warranty cancellations while maintaining a low average handling time.
As I progressed to a Claim Handler, I honed my skills in assessing and troubleshooting claims for various electronic items, including tablets and appliances. My role involved guiding customers through the claims process, ensuring compliance with contractual obligations, and collaborating with partner resellers like Costco and Walmart. My commitment to customer satisfaction has always been at the forefront of my work.
In my most recent position as an Escalation Manager, I managed the escalation process for all products, providing training to support staff and developing new procedures to enhance efficiency. My experience in the UK, working with reputable companies like BestBuy and John Lewis, has further enriched my customer service expertise, making me a reliable and enthusiastic team player.
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Work history, roles, and key accomplishments
John Lewis
Jan 2010 - Present (15 years 10 months)
Engaged with customers to understand their needs and provided comprehensive support. Contributed to a positive shopping experience and resolved customer issues effectively.
BestBuy
Jan 2010 - Present (15 years 10 months)
Provided excellent customer service and led a team in a retail environment. Managed various customer inquiries and ensured customer satisfaction.
PC World
Jan 2010 - Present (15 years 10 months)
Assisted customers with their technology needs and provided support for various products. Maintained a high level of customer satisfaction in a fast-paced retail setting.
IBEX Solutions
Handled claims for a variety of electronic and appliance items, performing assessment and troubleshooting. Processed payouts via check and gift cards, and guided customers on contractual obligations.
IBEX Solutions
Handled multiple customer chats simultaneously, maintaining AHT and quality standards. Managed claims, registrations, and payment updates for various consumer electronics and home goods.
IBEX Solutions
Managed the escalation process for all products, ensuring timely handling and appropriate follow-up. Provided training to support staff on escalated issues, including root cause analysis of recurring problems.
IBEX Solutions
Determined fraudulent claims by contacting local repair shops and verifying invoices and item pictures. Identified fake accounts and ensured all communication with customers was email-based.
IBEX Solutions
Activated registrations for consumer electronics, appliances, and furniture, assisting with online payment updates and warranty cancellations. Updated customer records in Salesforce and added detailed notes to tickets.
Degrees, certifications, and relevant coursework
O-Level's, General Studies
Completed secondary education at SLS High School, focusing on foundational subjects.
A-Level's, General Studies
Completed advanced level studies at Roots College International, preparing for higher education.
Diploma, Business Management
Obtained a Graduate Business Management Diploma from South Thames College in London. This program provided a comprehensive understanding of business principles and management practices.
Software and tools used professionally
PakistanYou can contact Mudassar and 90k+ other talented remote workers on Himalayas.
Message Mudassar
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