Shahid Khan
@shahidkhan6
Experienced fraud analyst in financial services focused on transaction security.
PakistanWhat I'm looking for
I am an experienced fraud analyst with a strong background in monitoring and preventing fraudulent transactions across card and digital channels, including Visa Debit/Credit, IBFT, mobile and internet banking. I have led transaction reviews, managed authorization and fraud detection workflows (OLA, FDU, VAA_VRM, VCAS), handled dispute lodging (FTDH), and coordinated with call center and investigation teams to resolve complex cases.
I hold an M.Com and an advanced diploma in IT, and have prior experience in customer service and accounts management. I deliver timely MIS reporting, transaction blocking/unblocking, temporary limit processing, and customer-facing resolution through channels such as WhatsApp Banking, aiming to reduce fraud loss while maintaining customer experience.
Experience
Work history, roles, and key accomplishments
SLFraud Analyst
Silk Bank Limited
Dec 2019 - Present (6 years)
Monitor and investigate suspicious Visa card, IBFT, mobile and internet banking transactions; execute authorizations, reversals, blocks and FTDH dispute handling to prevent fraud and protect customer assets.
Customer Services Officer
NFK Export Pvt Ltd
Aug 2015 - Mar 2016 (7 months)
Handled foreign customer issues and coordinated resolutions with owners, managers, and internal teams to ensure timely problem resolution and customer satisfaction.
Accounts Officer
Ghausia Motors and Access
Jan 2008 - Mar 2013 (5 years 2 months)
Managed inventory, accounts receivable and payable, and vendor/customer dealings to maintain accurate financial records and smooth supply operations.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Karachi
Master of Commerce, Commerce
Completed a Master of Commerce (M.Com) from the University of Karachi, graduating in December 2018.
UKUniversity of Karachi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (B.Com) from the University of Karachi, graduating in December 2014.
Govt. Degree Boys College Metro Ville Site
Intermediate, Intermediate
Completed Intermediate studies at Govt. Degree Boys College Metro Ville Site, finishing in October 2011.
American Day Care Secondary School
Matriculation, Secondary Education
Completed Matriculation at American Day Care Secondary School in August 2009.
Pak College of Computer and Business Institute
Advanced Diploma in Information Technology, Information Technology
Completed an Advanced Diploma in Information Technology from Pak College of Computer and Business Institute.
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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