Samuel Wambugu
@samuelwambugu
I am an experienced IT support specialist delivering systems, network, and customer-focused technical solutions.
KenyaWhat I'm looking for
I am an IT support specialist with over a decade of hands-on experience designing, implementing, and maintaining IT systems across banking, consulting, and service organisations.
In my current role I analyse business needs, provide strategic technology advice, design IT systems and networks, manage implementations and vendors, and train users to ensure smooth adoption while resolving hardware, software, and network issues.
Previously I worked as an Endpoint Support and Maintenance Engineer and Computer Systems Analyst, where I focused on system installation, configuration, integration, cloud computing, networking, security, backups, performance monitoring and user support.
I hold CompTIA A+ (220-1101, 220-1102) and ITIL v4 Foundation certifications, and I prioritise excellent customer service, teamwork, clear documentation, and continuous improvement to deliver efficient, reliable IT outcomes.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
G&S Consult Ltd
Nov 2022 - Present (2 years 10 months)
Design and implement IT systems aligned to business objectives, manage vendor implementations, and train users to ensure smooth adoption while troubleshooting hardware, software, and network issues to improve operational reliability.
Endpoint Support and Maintenance Engineer
Equity Bank
Feb 2015 - May 2019 (4 years 3 months)
Provided endpoint support and maintenance including hardware/software troubleshooting, patch management, backups and inventory control to maintain service availability and reduce recurring faults.
IT Intern
ACT Kenya
Feb 2012 - Jul 2012 (5 months)
Installed and configured computer hardware, operating systems and applications, monitored systems and networks, and resolved technical issues while supporting roll-outs such as VOIP deployments.
Education
Degrees, certifications, and relevant coursework
JUJomo Kenyatta University
Bachelor of Science, Information Technology
2009 - 2012
Completed a Bachelor of Science in Information Technology from 2009 to 2012.
TKTechnical University of Kenya
Diploma, Chemical Engineering
Completed a Diploma in Chemical Engineering.
Baricho High School
Attended secondary education at Baricho High School.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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